Last updated: 21 June, 2025

Welcome to Akufel (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, and related services (collectively, the “Platform”).

By using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

  • Be at least 18 years old or have the consent of a legal guardian.
  • Have the legal capacity to enter into a binding contract.
  • Use the Platform in accordance with these Terms and applicable Ghanaian laws.

2. Account Registration

To make a booking or list a hostel, you must create an account by providing accurate and complete information. You are responsible for:

  • Keeping your login credentials secure.
  • All activity under your account.

We reserve the right to suspend or delete your account if we detect misuse or false information.

3. Bookings and Payments

a. Booking Process

  • You agree to the listed terms, pricing, and cancellation policies.
  • Your reservation is only confirmed upon payment (unless stated otherwise).

b. Payments

Payments are processed securely through third-party payment providers. We do not store your card details.

c. Cancellations and Refunds

Cancellation policies vary by listing. Review each hostel’s policy before booking. Refunds are issued based on the specific terms agreed at the time of booking.

4. Responsibilities of Users

a. Guests

  • Provide truthful booking information.
  • Respect the hostel’s rules and property.
  • Not engage in illegal activities on the premises.

b. Hosts

  • Provide accurate information about their listings.
  • Honor bookings and keep listings up to date.
  • Maintain safety, cleanliness, and legal compliance.

5. Prohibited Activities

  • Use the Platform for unlawful or harmful purposes.
  • Create fake listings or bookings.
  • Post defamatory, misleading, or offensive content.
  • Attempt to gain unauthorized access to our systems.

Violation of this section may result in account suspension or legal action.

6. Platform Rights

  • Modify or discontinue the Platform at any time.
  • Remove or edit content that violates our policies.
  • Restrict access to users who breach these Terms.

7. Intellectual Property

All content on the Platform, including logos, text, graphics, and software, is owned by Akufel or licensed to us. You may not copy, distribute, or reproduce any part of the Platform without our written permission.

8. Limitation of Liability

We strive to provide a reliable platform, but we are not liable for:

  • Inaccuracies in listings.
  • Cancellations or disputes between hosts and guests.
  • Indirect, incidental, or consequential damages.

Use of the Platform is at your own risk.

9. Indemnification

You agree to indemnify and hold Akufel and its affiliates harmless from any claims, losses, or damages arising from:

  • Your misuse of the Platform.
  • Your violation of these Terms.
  • Disputes between you and other users.

10. Dispute Resolution

We encourage resolving disputes informally. If needed, legal disputes shall be governed by the laws of Ghana and settled in the appropriate courts located in Kumasi.

11. Changes to Terms

We may update these Terms occasionally. Continued use of the Platform after updates means you accept the revised Terms. We'll notify you of major changes via email or app notifications.

12. Contact Us

If you have questions or concerns about these Terms, contact us at:

Akufel
P.O. Box 3987, Dr. Larbi St.
akufelestates@gmail.com
+1 (804) 245 2980