Last updated: 21 June, 2025
Welcome to Akufel (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, and related services (collectively, the “Platform”).
By using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
To make a booking or list a hostel, you must create an account by providing accurate and complete information. You are responsible for:
We reserve the right to suspend or delete your account if we detect misuse or false information.
Payments are processed securely through third-party payment providers. We do not store your card details.
Cancellation policies vary by listing. Review each hostel’s policy before booking. Refunds are issued based on the specific terms agreed at the time of booking.
Violation of this section may result in account suspension or legal action.
All content on the Platform, including logos, text, graphics, and software, is owned by Akufel or licensed to us. You may not copy, distribute, or reproduce any part of the Platform without our written permission.
We strive to provide a reliable platform, but we are not liable for:
Use of the Platform is at your own risk.
You agree to indemnify and hold Akufel and its affiliates harmless from any claims, losses, or damages arising from:
We encourage resolving disputes informally. If needed, legal disputes shall be governed by the laws of Ghana and settled in the appropriate courts located in Kumasi.
We may update these Terms occasionally. Continued use of the Platform after updates means you accept the revised Terms. We'll notify you of major changes via email or app notifications.
If you have questions or concerns about these Terms, contact us at:
Akufel