Last updated: 21 June, 2025

Thank you for choosing Akufel (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our hostel booking platform, website, and related services (collectively, the “Service”). This policy complies with the Ghana Data Protection Act, 2012 (Act 843), and aligns with best practices in data protection and privacy.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Gender (optional)
  • National ID or Passport Number (for verification purposes, if required)
  • Payment information (processed securely via third-party gateways)

b. Booking Information

  • Hostel name
  • Room type
  • Booking dates
  • Preferences and special requests

c. Technical Data

  • IP address
  • Device information
  • Browser type
  • Location data (with your permission)
  • Cookies and usage data

d. Communication Data

  • Customer service interactions
  • Emails or chats with our support team

2. How We Use Your Information

We use your information for the following purposes:

  • To facilitate and manage your hostel bookings
  • To verify your identity and prevent fraud
  • To communicate with you regarding bookings, payments, and promotions
  • To personalize your user experience
  • To improve our services and website functionality
  • To comply with legal obligations

3. Sharing of Information

We may share your information with:

  • Hostel owners or managers for booking fulfillment
  • Payment processors for handling transactions securely
  • Service providers assisting with IT, analytics, or customer support
  • Government or law enforcement agencies if required by law
  • Third parties with your explicit consent

We never sell your personal data to third parties.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, including fulfilling legal or regulatory obligations.

5. Your Rights

Under Ghana’s Data Protection Act, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent at any time (where processing is based on consent)
  • Object to processing for direct marketing
  • Request deletion of your personal data (subject to legal and contractual obligations)

To exercise any of these rights, contact us at: akufelestates@gmail.com

6. Security

We implement industry-standard security measures to protect your data, including encryption, firewalls, and secure access protocols. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our platform uses cookies to enhance user experience, analyze traffic, and provide personalized content. You may disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. International Data Transfers

If you access our platform from outside Ghana, your data may be transferred to, stored, and processed in Ghana or other countries with adequate data protection laws.

10. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes through email or via our platform.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us at:

  • Akufel
  • P.O. Box TA 3987, Dr. Larbi St
  • akufelestates@gmail.com
  • +1 (804) 245 2980